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Home > Guides > Dashboard Users Guide > Design > Alert Escalations > Actions > Override Alert Escalations

Override Alert Escalations

Table of Contents

Table of Contents


To override an account-wide Alert Escalation with one that is deployment-specific so that the behavior of the triggered Alert Escalation changes depending on the deployment, which is especially useful when you use the same ServerTemplate across multiple deployments such as production, staging, or development environments.


By default, a RightScale account is preconfigured with three Alert Escalations that are available for use across all deployments. (Design > Alert Escalations)

  • critical
  • default
  • warning

If you are using ServerTemplates published by RightScale to launch servers, you will notice that each ServerTemplate has a number of preconfigured alert specifications that leverage the critical and warning Alert Escalations. For this reason, it's not recommended to delete them otherwise the default escalation will be used instead.

In some use cases, you may not want to have all servers in your account using the same Alert Escalations. For example, you may be using the same ServerTemplate across multiple deployments in your account, but only one deployment is for production use whereas the other deployments are for staging, development, and/or testing. In such cases, the alerts that use the critical and warning Alert Escalations related to your production deployment should be treated differently than every other deployment. For instance, you may want any critical alerts to send an email notification directly to your system administrator or Operations team instead of to the owner of the RightScale account (default).

In the diagram below, the ServerTemplate contains an alert that uses the critical Alert Escalation. Notice that the 'Production' deployment uses a different critical Alert Escalation even though the ServerTemplate's alert configurations remain unchanged.



Follow the instructions below to set up your RightScale account so that your production deployment can use a different set of Alert Escalations without having to create separate ServerTemplates for production use, which would be extremely difficult to maintain.


  1. Go to Design > Alert Escalations.
  2. Select the one that you want to copy for exclusive use by your production deployment. (e.g. critical)
  3. Clone the Alert Escalation. (Note: Do not rename the Alert Escalation at this time.)
  4. Click on the Actions tab and make any necessary modifications. For example, a common modification is to change the email address that receives emails when this Alert Escalation is executed by a triggered alert. (By default, the email address that is tied to each of the preconfigured Alert Specifications is the email address of the account owner. See Settings > Account Settings > Info tab.) 

  5. Go to the Alert Escalations Info tab. Click Edit and change the scope of the Alert Escalation to a specific deployment. Select the production deployment. (e.g. My Production)
  6. It is now safe to change the Alert Escalation's name to 'critical'. Remember, you do not want to give it a unique name because the ServerTemplates in your production account are probably already configured to use the 'critical' alert. By using the same name, you will not have to change the existing ServerTemplate. However, when that ServerTemplate is used in the context of the selected deployment (e.g. My Production), this new Alert Escalation that you just defined will be used, instead of the account-wide Alert Escalation with the same name.
  7. Repeat the steps above to create additional deployment-specific Alert Escalations. 


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Last modified
12:45, 14 Nov 2013



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