When launching a SoftLayer instance or server, you may notice a generic "gateway" related error or another flash error on the screen.
This may be due to the server or instance's nickname, which must fall under requirements of a naming convention set by SoftLayer. This article explains the naming requirements for SoftLayer instances or servers.
The naming requirements are as follows for SoftLayer instances/servers:
In short, you may see errors trying to launch a SoftLayer instance or server if there are special characters in the server/instance's nickname (parentheses, etc.)
If you still see problems beyond the scope of this article, please feel free to open a ticket from the dashboard or call/email us at (866) 787-2253 or email@example.com
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