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RightScale Cloud Management Platform Status - Key Services

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08/19/2014 06:40 PM PST - We're getting reports of 504 errors when browsing deployments or instances & servers. This appears to be isolated to US-3 shard. The error displayed is "An error occurred. Contact support if you need help". This is also seen when using the API. Investigation is ongoing to determine the cause. We are treating this with the highest priority.

 

08/19/2014 08:28 PM PST: The main service that was affected is the broker service. The queue piled up on some brokers which affected the others and eventually caused the 504 error. We are still in the process of recovering but we are seeing more requests go through now. We are diligently monitoring this but the situation appears to be clearing at this time.

 

08/19/2014 08:35 PM PST:  We are still diligently monitoring the situation but this should have cleared and issue resolved by this time.

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icon_green_circle_v1.png Cloud Analytics

 

icon_green_circle_v1.png Monitoring  
icon_green_circle_v1.png Repositories  
icon_green_circle_v1.png Tags
 
icon_green_circle_v1.png Alerting System  
icon_green_circle_v1.png RightLink Communication

 

icon_green_circle_v1.png RightScale API 1.0

 

icon_green_circle_v1.png RightScale API 1.5

08/19/2014 06:40 PM PST - We're getting reports of 504 errors when browsing deployments or instances & servers. This appears to be isolated to US-3 shard. The error displayed is "An error occurred. Contact support if you need help". This is also seen when using the API. Investigation is ongoing to determine the cause. We are treating this with the highest priority.

 

08/19/2014 08:28 PM PST: Based on our initial investigation, the main service that was affected is the broker service. The queue piled up on some brokers which affected the other which eventually caused the 504 error. We are still in the process of recovering but we are seeing more requests go through now. We are diligently monitoring this but the situation appears to be clearing at this time.

 

08/19/2014 08:35 PM PST:  We are still diligently monitoring the situation but this should have cleared and issue resolved by this time.

icon_green_circle_v1.png Autoscaling

 

     

 

Legend
  
icon_green_circle_v1.png  Fully operational.  No known issues.
   icon_yellow_circle_v1.png  Operational but impaired
   icon_red_circle_v1.png  Not operational

Public Cloud Providers

Please check with the Cloud Provider directly, or click the hyperlink to see their status and site maintenance page.

Support

Note:  This is a manually updated status page.  If this status does not align with behavior you are experiencing, please contact support@rightscale.com


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Last Modified
23:12, 19 Aug 2014

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