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End of Support and End of Life Schedule

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RightScale will notify customers when features, assets or clouds are nearing End of Support or End of Life stages. Listed below is the schedule of the lifecycle of these items. It will be updated when dates are determined and in accordance with longstanding RightScale EOL policy.


End of Support (EOS)

End of Support (EOS) stage marks the official withdrawal of technical support for specific versions of clouds or RightScale product features. RightScale support will provide best-effort support up to the time the feature is removed from the product (End of Life). No new enhancements / non-critical bug fixes will be added after EOS date.

End of Life (EOL)

End of Life (EOL) stage marks when the feature or support for specific version is removed at the discretion of engineering. Customers will lose access to the discontinued feature on a specified date.


The following timetable shows various clouds/product features currently supported by RightScale and EOL timelines. Contact RightScale support ( if you have questions or concerns.


Platform URLs End of Support End of Life Decommission (Legacy Cloud Platform) N/A N/A March 6, 2014 (Legacy Cloud Platform) Mar 28, 2014 May 16, 2014 June 1, 2014

For details on the move to the new platform, please see Unified Cloud Platform.


Cloud End of Support End of Life
Rackspace First Gen Public cloud Oct 31, 2013 Dec 31, 2013
OpenStack Folsom, Juno, Juno, IceHouse Oct 31, 2014 Dec 31, 2014
OpenStack Juno Oct 31, 2015 May 31, 2016
Rackspace Private Cloud v3 Feb 28, 2014 Aug 31, 2014
Rackspace Private Cloud v4 Aug 31, 2014 Dec 31, 2014
CloudStack v2.2.x Aug 1, 2013 Dec 31, 2013
CloudStack v3.0.x Aug 31, 2014 May 31, 2015
CloudStack v4.2.x Aug 31, 2015 Aug 31, 2016
IDC Frontier Dec 31, 2013 Dec 31, 2013
Logicworks Dec 31, 2013 Dec 31, 2013
Eucalyptus May 31, 2013 May 31, 2013


Version End of Support End of Life
v3 RightImages Dec 31, 2013 March 31, 2014
v4 RightImages Dec 31, 2013 TBD

Note: Use What are the differences between Version 4 and Version 5 RightImages? to help determine if you are using v4 RightImages.


Version End of Support End of Life
pre-11H1 Mar 31, 2014 TBD
11H1 Mar 31, 2014 TBD
v12 Infinity Mar 31, 2014 TBD
v12-LTS Mar 31, 2014 TBD
LTS Lifecycle Policy

An LTS release is a set of ServerTemplates and other assets such as RightScripts and recipes that are released together and will not undergo additional feature development. Updates to LTS assets will consist only of non-breaking bug fixes or other non-breaking changes. Non-breaking means that you will be able to update the assets to the latest version and your application will remain functional without any changes to input values. LTS releases are supported for 18 months after the initial release.

Versioning Example for a ServerTemplate



Note: In the example above, note that 12.11 and 12.11.0-LTS are functionally equivalent. 12.11.0-LTS is a clone of 12.11, but is on the LTS lineage. Also, 13.5.0-LTS is a clone of 13.5.


API Version End of Support End of Life
v1.0 August 31, 2014 December 31, 2014


Asset End of Support End of Life
Macros 2012 June 2014
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