Home > Clouds > Rackspace Open Cloud > FAQs > Why am I receiving 404 Errors when I attempt to launch an image from my Rackspace Managed account?

Why am I receiving 404 Errors when I attempt to launch an image from my Rackspace Managed account?

Table of Contents

Background

When attempting to launch an instance in the Rackspace cloud using an image provided by RightScale, it results in a 404 error.

Answer

Rackspace managed accounts are supported by RightScale at the present time, however, if you received this error, you may have accidentially added the Rackspace Cloud to your RightScale account without Rackspace Managed credentials . If you attempt to launch instances in a managed account you will receive error messages that we are unable to find the image in question. To verify that this is the issue, navigate to Settings > Account > Clouds and click on the link for your Rackspace cloud. From here go to the Errors tab and you should see 404 errors every time you attempt to launch an image. The error will look something like the following:

404: itemNotFound: Not Found com.rackspace.cloud.service.servers.ItemNotFoundFault: Not Found

 

If you have a core cloud account, we should be able to launch images properly. If you have any questions about which type of account you have, or you are not sure if failure to launch an image is due to this issue, please contact support@rightscale.com with any questions or concerns that you may have.

You must to post a comment.
Last Modified
21:29, 16 May 2013

Page Rating

Was this article helpful?

Tags


Announcements

UCP Migration

Glossary | 用語용어 Site Map | Site Help Community Corporate Site Get Support Dashboard Login
Doc Feedback Product Feedback Resources MultiCloud Marketplace Forums

Dashboard Status


© 2006-2014 RightScale, Inc. All rights reserved.
RightScale is a registered trademark of RightScale, Inc. All other products and services may be trademarks or servicemarks of their respective owners.