Rackspace Hosting

Supported Features

• Register a Rackspace cloud account with valid credentials (See Add Rackspace Cloud Credentials to a RightScale Account.)
• Manage Instances, Images, Instance Types
• Inputs for Chef Recipes and RightScripts
• Add a Rackspace server to any Deployment
• Launch servers as part of a Deployment
• SSH into servers via the SSH Console button (Mindterm is required due to auth mechanism)
• View progression of a server's state (pending-running-booting-operational-shutting down)
• Run operational scripts
• Instances can be launched and terminated
• Root passwords are displayed for launched instances
• Monitoring is supported at both the Deployment and Server levels using the rs_utils::default Chef Recipe;
  You can also create QuickMonitoring graphs
• Server Arrays, Alerts and Alert Escalations
• Connect Cloud Servers with managed hosted servers using RackConnect^TM

Unsupported Features

• Change script inputs after a server launch
• Volume/Snapshot support. Rackspace does not support the ability to create and mount volumes to an instance. An instance's ephemeral storage is used instead of volumes.
• Run scripts that address Amazon-specific resources (EBS Volumes/Snapshot, Elastic IPs, etc.)
• Run scripts that have Amazon-specific inputs (SSH keys, Env variables, etc.)

Concepts

Tutorials

• 3 Tier Deployment Setup (PHP and CLB)

Supported RightScale Objects

Known Limitations

• If you are using RightImages, use a 1GB instance type size or larger for Windows servers. The latest RightImages support all Rackspace instance types for Linux servers.
• 1GB is the default instance type for RightScale's published MultiCloud Images (MCIs) that support Rackspace.
• Although there is no limit on the number of running instances within the Rackspace cloud, there is a 50GB limit on the total amount of allocated RAM across all concurrently running instances. To get this limit extended, please contact Rackspace.
• Instances have been known to, on occasion, take longer than normal to transition to bootstrap.
  In the future (when possible) RightImages^TMwill be published which should improve the boot time
• When defining inputs in Rackspace ServerTemplates, only use the 'Text' input type (e.g. using 'Ignore' has been known to prevent launch).
  Other input types can be set, but they may not behave as expected
• Some cloud-dependent Chef recipes and RightScripts will not behave predictably. RightScale will continue to work with 3rd party Chef publishers to ensure that recipes are RightScale compatible on all supported images
• When adding your Rackspace credentials, only Rackspace Cloud credentials will work with the RightScale Dashboard. However, if Rackspace Managed Hosting credentials are entered, this will not yield a warning message. Be sure when adding Rackspace to the Dashboard that your credentials are from your Rackspace Cloud account.
• There have been issues with the secondary backup to Cloud Files on a Rackspace UK instance. The behavior has been inconistent, sometimes becoming successful after multiple attempts.
• By default, there is a 50GB limit of total allocated memory across all concurrently running instances.
• By default, accounts are limited to launching up to 10 servers per minute and no more than 50 servers per day. To get these limits extended, please contact Rackspace.

Defect Support

To report any bugs related to RightScale and The Rackspace Cloud, please raise a support ticket from the Dashboard or email support@rightscale.com.