What if I Have Forgotten My RightScale Password?

Overview

Instructions for re-setting the password for a RightScale user profile.

Resolution

To resolve the issue, follow the steps in this section.

1. Open your browser and navigate to the RIghtScale login page. Click Forgot Password?. The Reset Password dialog displays.

2. Enter the Email address associated with your RightScale user profile in the field provided. Click Email link to set up new password.

3. An email with the subject RightScale Password Reset Request is generated and sent to the email address you entered in the previous step.
4. Open the email message and click the link provided. [Note that the link will expire in 24 hours.] The Change Password dialog appears.

5. Enter your New password in the field provided and re-enter it in the Confirm new password field. Use the Password strength control to guage how secure your new password will be. Click Submit.
6. A message displays indicating that your password has been reset. An email is also sent to notify you that your password has been reset.
7. You may now log in to the RightScale dashboard using your new password.