How can I view all support incidents from my organization?

Background

When viewing your Rightscale support incidents on https://help.rightscale.com, we can now allow access to view all support incidents for your entire organization as well as any sub-organizations. This article aims to explain how to view them from your browser.

Answer

To view all incidents from your organization:

1. Login to https://help.rightscale.com using your unique username/password.

NOTE: This is *not* the same login credentials as the main Rightscale dashboard. If you need to, you can view your username or reset your password as needed to gain access.

2. When granted with the landing page, click on the 'Your Account' button towards the top:

3. Once you are able to view your current incidents, click on the 'See all questions' link:

4. Once you are there, navigate and click on the drop down next to 'Show incidents' and change it to 'From anyone in my organization':

You should now be able to view any support incidents from any user within the organization.

Questions? Concerns?

Call Rightscale support at (866) 787-2253 or email us at support@rightscale.com. You can also open a support incident by using the Support -> Email link directly from within the Rightscale dashboard.