- Why do RightScale API (JSON) calls fail with "undefined symbol: RSTRING PTR:"?
- 403 Forbidden error using API after migration to UCP
- 500 Error when launching a Server
- As a result of the upgrade, why are all of my cookbooks in the "alternate" namespace?
- As a result of the upgrade, why are some of my cookbooks shown as "followed" and others shown as "normal"?
- As a result of the upgrade, why are there missing dependencies in my previously imported ServerTemplates
- Can I associate multiple AWS accounts with a single RightScale account?
- Can I create MySQL backups on a different cloud?
- Can I get a list of operational IP Addresses that RightScale uses for access control purposes?
- Could not create SSL/TLS secure channel
- CVE-2014-0160: Updating OpenSSL library on RightImage
- CVE-2014-0224: OpenSSL library CCS Injection Vulnerability
- CVE-2014-3566: POODLE vulnerability
- CVE-2014-6271: Updating bash package on RightImage
- Does UCP support bundling?
- EC2 t2.x instance type requirement
- Error when launching server 'Unknown rs_agent:type '5''
- Error when running do_force_reset or do_delete_volumes_and_terminate_server
- How do I set up SSL?
- What does "Filter chain halted..." mean in my logs?
- How do I set up an FTP server?
- How do I update a configuration file with a RightScript Input?
- How do I connect Tomcat to the master MySQL database?
- Why is my server "stranded in booting" when I reboot the instance?
- How do RightScript inputs work?
- What does the alert notification about ps count.processes mean?
- Can I use MySQL Query Browser on an EC2-based MySQL server?
- How do server arrays grow and shrink, and how does this affect users?
- How do the CPU Metrics work and what is CPU Steal?
- Why am I unable to view or edit my RightScript?
- How can I have a server send me email?
- PuTTY error: "No supported authentication methods available"
- Can I use reverse DNS with RightScale?
- How can I modify the message of the day?
- What is auto-scaling?
- "503 - Service Unavailable" How come Tomcat will not start and it complains that port 8080 is already in use?
- How do I include inputs in RightScripts?
- How can I find which process on an instance is using too much CPU?
- What is the HEALTH_CHECK_URI?
- How can I copy files to my server instances?
- How do I set up security groups to enable RightScripts?
- Why am I unable to auto-scale?
- How do I set up auto-failover on MySQL databases?
- Why is my instance stuck in a "booting" state and no RightScripts run?
- How do I configure my native SSH client to work with RightScale?
- How do I use Apache .htaccess files to password-protect directories?
- What does NaN mean?
- Why do I receive "permission denied" errors setting up MySQL servers?
- How do I create an SSL certificate for my web server?
- What is the time zone for the auto-scaling schedule?
- How do I manually start NFS?
- Where are your Apache configuration files and SSL certificates located?
- How can I make sure that I don't accidentally terminate a server that has active sessions?
- Why am I receiving an HTTP 422 error in my audit entry?
- How do I use Python with RightScripts?
- What is HAProxy and how does it work?
- What are the effects of a regular planned maintenance?
- How do I send an alert as a text message?
- What is a Toolbox ServerTemplate?
- What is the PRIVATE SSH KEY input for?
- What happens when I delete a cloud account from RightScale?
- What is Server Login Control?
- What do the Events icons mean?
- How do I control Apache Tomcat's document root?
- Why am I receiving a "HAProxy Server not available" status?
- RightScale API 1.0 examples using Ruby
- How do I migrate a running database to a new instance?
- How do I modify the apache vhost file?
- Why do old HAProxy processes fail to exit?
- What happens when Amazon or RightScale have outages?
- Which version of Java Development Kit (JDK) is installed on published RightImages?
- How can I use OpenVPN with RightScale?
- How can I tell which window is which?
- How do I install Pecl/APC?
- I cannot SSH into my server instance
- How do I install memcached monitoring?
- How do I enable ICMP echo (ping reply)?
- Why am I unable to connect to MySQL on my LAMP stack?
- Which browsers are supported by the RightScale Dashboard?
- How can I generate the metadata.json file from metadata.rb?
- How do I back up application code?
- How do I force clients to connect via HTTPS?
- What does this message mean: "This image may not be RightScale-enabled"?
- Why is my image "invalid" or "unavailable"?
- Why did my SSH button stop working?
- How do I generate my own SSH key pair?
- How do I install memcached client for PHP?
- Why does my RightScript not finish when attempting to launch a background process?
- My session cookie appears to be expired or invalid when querying the Rightscale API
- Steps to deny or disallow an IP from accessing an instance using IPTables
- Software Release Terminology and Support
- How do I enable system user account logins for SSH on my instance?
- How do I enable RightScale monitoring and logging on my servers and arrays?
- Why does Collectd require a missing dependency "libpython"?
- How do I verify whether collectd is sending packets to the instance's sketchy host?
- How do I configure log rotation on my instances?
- When using a custom AMI, my instance remains in "Booting" state with no helpful audit entries
- How do I install Ruby or Python for Windows servers and instances?
- How do I run Ruby or Python scripts on Windows servers?
- What is inside of a RightImage?
- Why are my server's old audit entries missing?
- What are the differences between Version 4 and Version 5 RightImages?
- Does RightScale support Puppet?
- How do I access 64-bit files and registry keys from a RightScript using PowerShell on a Windows instance?
- Why do RightScale API (JSON) calls fail with "undefined symbol: RSTRING PTR:"?
- How do I create a private cloud ServerTemplate?
- How do I prepare a MySQL dump file to use with the MySQL ServerTemplates?
- What should I check when RightLink fails or has errors on a Windows Instance?
- How does the RS_REBOOT environment variable work with Version 5 images and RightScripts?
- What is the difference between the Launch option and Save and Launch option?
- Why is there less available RAM than expected on my MySQL server?
- Why does my long-running RightScript time out or hang and result in a "stranded" server status?
- How safe are my RightScale-managed private SSH keys?
- How can I synchronize my server instance times to support monitoring and autoscaling?
- Why am I unable to register for a DNS Made Easy account?
- GHOST (CVE-2015-0235)
- Google SSO OpenID shutting down
- How can I change passwords remotely on many hosts using a scripted method?
- How can I enable debug level logging on a Rightscale enabled server or instance?
- How can I fix Java and Chrome on OSX to get Mindterm java applet working again?
- How can I log the source client IP of an app request on my backend Apache application server?
- How can I prevent my server from downloading all Chef recipes every time it converges?
- How can I repair a hosed SSH configuration?
- How can I stop a RightScript that is stuck in Scheduling execution
- How can I use PHP to call the Rightscale management API?
- How can I view all support incidents from my organization?
- How Do I Access Servers Using SSH?
- How do I create a tarball (.tgz or .tar.gz) of my application code in Linux?
- How do I downgrade Ruby to 1.8.7 on RightImages 13.2 and 13.3?
- How do I manually mount an LVM volume?
- How do I modify a php.ini directive?
- How do I prevent my chef recipes from running during a reboot?
- How do I resolve a failed repository fetch?
- How do I set the NTP server prior to server boot for Windows?
- How do I set up a Health Check Page for HAProxy?
- How do I SSH to a MyCloud instance?
- How do I update the nickname of a server or instance?
- How do I upgrade Ruby to 1.9.3 on RightImages 13.4 and newer?
- How do I use Amazon IAM with RightScale?
- How to rename a RightScale Account
- How to Transfer Files from EC2 to Desktop Using WinSCP
- IOPS Volume support on UCP and AWS
- I renamed my MySQL Slow log and now MySQL doesn't log slow queries
- I use Windows Firewall. Why do my scripts complete but my audit entries always show as running?
- MindTerm Error: Could not Initialize MindTerm via Launchpad
- MySQL Performance Tuning Tips
- Openstack Cloud Setup and Registration Summary Guide
- Root Volume - Instance Store and EBS Backed
- Stuck in booting for server started outside of RightScale
- Symptoms of server's time being out of sync
- Terminal Error after an upgrade to OS X 10.10 Yosemite
- Unable to register a specific AWS Region
- Upgrade from MySQL 5.1 to MySQL 5.5 ServerTemplate
- Using PuTTY with my private key downloaded from the RightScale dashboard
- What are the effects of a component maintenance?
- What does a network audit entry represent?
- What happened to the instance available notifications for account owners?
- What happens after API 1.0 End of Life in December 2014
- What if I Have Forgotten My RightScale Password?
- What is Hardware Virtual Machine or HVM?
- What is the difference between server_login and server_superuser permissions?
- Where can I find my RightScale Account ID Number?
- Where did the MySQL daemon log files go?
- Why am I getting a warning that cookbooks could not be found?
- Why am I getting a warning that following cookbooks are present but do not satisfy all version requirements?
- Why am I missing a tag for a MultiCloud Image (MCI)?
- Why am I unable to access my New Relic data from the RightScale Dashboard?
- Why am I unable to log in to the RightScale Dashboard after the October 27, 2011 maintenance?
- Why am I unable to SSH to my instance without using the dashboard link?
- Why am I unable to update my DNSMadeEasy records when using a DME Subaccount?
- Why am I unable to view input changes on my deployment changes tab?
- Why are my backups failing when running the db:do primary backup recipe?
- Why are there so many cookbooks attached to the ServerTemplate?
- Why Can't I SSH to my instance using Chrome on OSX?
- Why did I lose my tags or custom alerts on my cloned deployment or server array?
- Why doesn't my weighted array match the percentages that I've set?
- Why does a RightScale gem fail to install due to an old version of Ruby on CentOS?
- Why does my Datapipe cloud instance lack an internal or private IP address?
- Why does the Zeus Traffic Manager connect and disconnect script fail?
- Why do I get a kernel panic error relating to SELinux when installing X Window System on Centos?
- Why do I receive a warning about inputs even though the server is operational?
- Why do I see a Server Out Of Memory when running a powershell script to a server?
- Why do my Rightscripts fail to run after changing my instance hostname?
- Why do servers tag themselve differently (rs login:state=) depending on the version of the MCI used
- Why is Built-in Logging in ServerTemplates Deprecated?
- Why is my app server stranding on the db default recipe?
- Why is my CentOS 5.4 instance so outdated?
- Why is my DNSMadeEasy registration failing when my username and password are correct?
Home > FAQs > Why do RightScale API (JSON) calls fail with "undefined symbol: RSTRING PTR:"?
Why do RightScale API (JSON) calls fail with "undefined symbol: RSTRING PTR:"?
Why do RightScale API (JSON) calls fail with "undefined symbol: RSTRING PTR:"?
Table of Contents
No headers
This error is generated by newer versions of the Ruby gem json. The version that is installed by default in all RightScale images is 1.2.4.
The solution to this is to remove and install the appropriate version of the gem. This can usually be done with a simple RightRcript that runs the following commands:
gem uninstall json -v 1.4.6 gem install json --version 1.2.4
You must sign in to post a comment.
Last modified
21:28, 16 May 2013
Related Articles
Tags
Classifications
This page has no classifications.Announcements
None
- © Copyright 2015 RightScale Technical Support