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FAQs
TOC
- 1. General
- 2. EC2
- 3. SSH
- 4. Security
- 5. RightScripts
- 6. ServerTemplates
- 7. Database
- 8. Errors
- 9. Monitoring
- 10. API
Table of Contents
- 1. General
- 2. EC2
- 3. SSH
- 4. Security
- 5. RightScripts
- 6. ServerTemplates
- 7. Database
- 8. Errors
- 9. Monitoring
- 10. API
General
- How can I tell which window is which?
- How do I set up an FTP server?
- How do I patch my Eucalyptus servers for a specific licensing issue?
- How come I receive an error when attempting to launch my SoftLayer server or instance?
- What is HAProxy and how does it work?
- Which browsers are supported by the RightScale Dashboard?
- Can I install MyCloud on a machine with Apache running?
- What happens when I delete a cloud from RightScale?
- How do I install memcached client for PHP?
- Does RightScale support Puppet?
- Why did I lose my tags or custom alerts on my cloned deployment or server array?
- Why is my CentOS 5.4 instance so outdated?
- Can I use a block device or other EBS type storage with Rackspace?
- What is the difference between the Launch option and Save and Launch option?
- What is Rackspace ServiceNet and how can I use it?
- How can I generate the metadata.json file from metadata.rb?
- Why does a RightScale gem fail to install due to an old version of Ruby on CentOS?
- Why am I unable to log in to the Rightscale Dashboard after the October 27, 2011 maintenance?
- How can I copy files to my server instances?
- What is inside of a RightImage?
- How do I run Ruby or Python scripts on Windows servers?
- What does this message mean: "This image may not be RightScale-enabled"?
- How do I back up application code?
- How do I install s3cmd?
- What happens when Amazon or RightScale have outages?
- How do I manually start NFS?
- Can I use reverse DNS with RightScale?
- Why is my PHP SVN code checkout failing?
- Why am I unable to register for a DNS Made Easy account?
- How do I install Ruby or Python for Windows servers and instances?
- Why do old HAProxy processes fail to exit?
- How can I use a larger RAM disk for some of my images?
- Which version of Java Development Kit (JDK) is installed on published RightImages?
- How do I force clients to connect via HTTPS?
- How do I create a shared system using NFS?
- How can I synchronize my server instance times to support monitoring and autoscaling?
- How do I generate my own SSH key pair?
- How do I delete my RightScale Account?
- Why am I unable to access my New Relic data from the RightScale Dashboard?
- What is the time zone for the auto-scaling schedule?
- How do I add an arbitrary log file to syslog?
- Why do I receive a warning about inputs even though the server is operational?
- What are the differences between Version 4 and Version 5 RightImages?
- How do I configure log rotation on my instances?
- Why am I unable to locate an old RightImage?
- What happens when I delete a cloud account from RightScale?
- How do I create a staging, QA, or development deployment?
- What is auto-scaling?
- Will changes I make to a running instance be lost when it is terminated and restarted?
- How do I select the correct machine image or MultiCloud Image (MCI)?
- How can I make sure that I don't accidentally terminate a server that has active sessions?
- What are the effects of RightScale planned maintenance?
- Software Release Terminology and Support
- What does NaN mean?
- Can I bundle an image with RightScripts on it?
- How do I install Pecl/APC?
- How can I have a server send me email?
- How do I fix RightScale Grid elasticity array problems?
- What is Server Login Control?
- What do the Events icons mean?
- How do I enable ICMP echo (ping reply)?
- Why do I see snapshots that do not belong to me?
- Why do I see a message about undefined frozen repositories when my image doesn't even support it?
- What inputs should I use for an NFS server?
- How can I use the RightScale RubyGem to stream from S3?
- How can I use OpenVPN with RightScale?
- Why are encoded values in my URL getting double-encoded upon rewrite?
- How can I use a macro to create a server?
- What does "Not Ready, Waiting..." mean?
- Why is my New Relic License Key being rejected?
- How do I control Apache Tomcat's document root?
- Why am I unable to auto-scale?
- How can I modify the message of the day?
- How can I use apt-get on CentOS-based images?
- How do server arrays grow and shrink, and how does this affect users?
- Why do pages rendered by Apache Tomcat fail to display?
- How do I modify the apache vhost file?
EC2
- Preparing for AWS maintenance
- What do I do if my server fails to boot and reports issues with meta-data?
- How can I manually force an AWS EC2 refresh in the RightScale dashboard?
- How can I copy an EBS snapshot between different EC2 regions?
- How do I partition, format, and mount an EBS volume?
- How do I run Rightscale EBS tools and scripts with a non EC2 compatible kernel?
- Can I use Network Time Protocol (NTP) on my RightScale EC2 servers?
- How do I grow an EBS data volume?
- Why is the Amazon Machine Image (AMI) unavailable?
- Can the public or private IP addresses change on an EC2 instance?
- How can I copy my AWS credentials to a server for use with scripts?
- How do I direct traffic to a specific EC2 region?
- How do I migrate a deployment to a different EC2 region?
- Which EC2 environment variables are available in RightScripts?
- My EC2 ELB (Elastic Load Balancer) does not work properly with my array(s)
- Why am I receiving "expired request" RightAWS SQS errors?
- Why do I get an error saying that I don't have the sources for the 2.6.16-xenU kernel installed?
- What can I do if my EC2 instance gets stuck in a "shutting-down" state?
- When launching a t1.micro-based server, I receive an "UnsupportedOperation" error.
- What does this error mean, "AuthFailure: Subscription to ProductCode 82772019 required"?
- Why do I get the error "EC2: Instance terminated - Server.InternalError"?
- How do I supress RightAWS Gem errors?
- How does RightScale support Amazon EC2 Reserved Instances?
- How do I use the Amazon EC2 API tools with RightScale?
- Why do some decommission scripts not finish executing during shutdown (on EC2 instances)?
- What is the EC2 User Data field, and how can I use it?
- How do I back up an EBS volume as a cron job?
- How can I download large attachments from an S3 bucket?
- How can I create a swap partition in EC2?
- What is the difference between terminating and stopping an EC2 instance?
- How do I change the SSH Key on a running EC2 instance?
- How do I launch a Windows Server in EC2 from the Dashboard?
- Why do I receive an "InsufficientInstanceCapacity: Insufficient capacity" error when launching an EC2 instance?
- What are valid S3 bucket names?
- Can I change my AWS Credentials in the Dashboard?
- How do I re-secure an AWS account with a compromised secret key?
- What are the limits on the number of instances, volumes, and IP addresses imposed by Amazon Web Services (AWS)?
- Why are email messages sent from EC2 undelivered or flagged as spam?
- What is the maximum number of instances that I can have running at one time on EC2?
- How do I get additional Elastic IP addresses?
- How can I export AWS environment variables to the shell?
- How do I make any Amazon Machine Image (AMI) capable of running RightScripts?
- How do I manually re-mount an old EBS database volume to a new instance?
- How do I create a folder/directory in an S3 bucket?
- How do I create a volume from an AWS public snapshot?
- Why do I receive authorization errors when using EC2 tools on my Mac to access AMIs?
- How do I attach an EBS volume to a Windows server?
- Why am I unable to create a new EBS volume?
- How does Amazon handle security and encryption with SSL and Amazon API calls?
- How can I change the EC2 hostname?
SSH
- How do I access servers via SSH?
- I cannot SSH into my server instance
- PuTTY error: "No supported authentication methods available"
- How do I configure my native SSH client to work with RightScale?
- How safe are my RightScale-managed private SSH keys?
- How do I enable system user account logins for SSH on my instance?
- Why did my RDP or SSH button stop working?
- What is the PRIVATE SSH KEY input for?
Security
RightScripts
- Why does my RightScript not finish when attempting to launch a background process?
- Why do my Rightscripts fail to run after changing my instance hostname?
- How do I use Python with RightScripts?
- How do I set up security groups to enable RightScripts?
- How can I prevent my server from downloading all Chef recipes every time it converges?
- How does the RS_REBOOT environment variable work with Version 5 images and RightScripts?
- Why am I unable to view or edit my RightScript?
- How do I access 64-bit files and registry keys from a RightScript using PowerShell on a Windows instance?
- How do I update a configuration file with a RightScript Input?
- How do I include inputs in RightScripts?
- How do RightScript inputs work?
Database
- How do EBS backups of my MySQL instance work?
- When I restore an EBS snapshot to a larger size, why does df not reflect this?
- Can I use MySQL Query Browser on an EC2-based MySQL server?
- What are the performance differences between MySQL Database S3 vs. EBS?
- How do I manually download a MySQL dump file from an S3 bucket?
- How many volumes can I have in a MySQL EBS stripe?
- How do I prepare a MySQL dump file to use with the MySQL ServerTemplates?
- Why is there less available RAM than expected on my MySQL server?
- How do I connect Tomcat to the master MySQL database?
- Can I create a MySQL backup on a different cloud?
- How do I migrate a running database to a new instance?
- What does the alert notification about ps count.processes mean?
- Why am I unable to connect to MySQL on my LAMP stack?
- How do I enable InnoDB on a MySQL-EBS server?
- Why do I receive "permission denied" errors setting up MySQL servers?
- How do I set up auto-failover on MySQL databases?
Errors
- What do I do if my server fails to boot and reports issues with meta-data?
- Why do I get a kernel panic error relating to SELinux when installing X Window System on Centos?
- Why am I receiving an HTTP 422 error in my audit entry?
- Why am I receiving a "HAProxy Server not available" status?
- Why is my server "stranded in booting" when I reboot the instance?
- Why does my Rackspace server go from Pending straight to an "Error" state?
- When using a custom AMI, my instance remains in "Booting" state with no helpful audit entries
- Why are my server's old audit entries missing?
- Why is my image "invalid" or "unavailable"?
- Why do I get a 403 error when using s3cmd?
- Why is my instance stuck in a "booting" state and no RightScripts run?
- What should I check when RightLink fails or has errors on a Windows Instance?
- "503 - Service Unavailable" How come Tomcat will not start and it complains that port 8080 is already in use?
- What does "Filter chain halted..." mean in my logs?
Alerts
Monitoring
- How do I enable RightScale monitoring and logging on my servers and arrays?
- What is the HEALTH_CHECK_URI?
- Why does Collectd require a missing dependency "libpython"?
- How do I install memcached monitoring?
- How do I verify whether collectd is sending packets to the instance's sketchy host?
- How can I find which process on an instance is using too much CPU?
- How do the CPU Metrics work and what is CPU Steal?